The AAACN vision of telehealth nursing practice has expanded from the initial telephone triage to telehealth nursing to accommodate changes in practice.
AAACN'S Telephone Triage Course Task Force updated and revised content from longtime member Carol Rutenberg’s highly regarded telephone triage seminar and developed AAACN’s own online telephone triage nursing course, the Telephone Triage as Professional Nursing Practice course. This course provides in-depth, comprehensive education on telephone triage.
The Telephone Triage as Professional Nursing Practice course, located in the AAACN Online Library, will educate and inform nurses about the complexity and the risk associated with telephone triage. Upon completion, you’ll have the requisite knowledge, skills, and attitudes to safely perform telephone triage.
Purchase the course today for $349 (members), $399 (non-members).
The Telephone Triage as Professional Nursing Practice Course Features 13 Modules
- Telephone Triage: What is it? Essentials of Safe Care
- Telephone Triage as Nursing Practice: Basic Standards
- Standards of Practice
- Avoiding Risk in Telephone Triage
- Organizational Standards/Program Design & Implementation: Access, Call Flow, Staffing
- Critical Thinking
- Communication in Telephone Triage
- Systematic Assessment
- Clinical Pearls
- Decision Support Tools
- Sharing a Common Understanding: Telephone Triage as Professional Nursing Practice
The Telephone Triage as Professional Nursing Practice course features traditional and interactive content, engaging learners in various ways as they hear from our telephone triage experts. Learners will earn up to 17.5 NCPD Contact Hours upon completion of the course evaluations and the pre- and post-tests.
Try Module 1 for Free!
Module 1: Telephone Triage: What is it? Essentials of Safe Care is available free to anyone in the AAACN Online Library – we’re offering you a risk-free opportunity to experience the format of the Telephone Triage as Professional Nursing Practice course and the type of education it offers. This introductory module has been updated and revamped since its original release based on the valuable feedback of our initial participants.
Module 1 provides the foundation for the course and prepares you to defend telephone triage as professional nursing practice.
View the Telephone Triage as Professional Nursing Practice course FAQs.
Anyone can set up a free account with AAACN to view the free module. If you do not have a AAACN account, just click the button above, and click "Create an Account." Users can earn 2.0 NCPD Contact Hours after completing this module.
Purchase Group Access for Telephone Triage as Professional Nursing Practice Course
Facilities may purchase Group Access for this course at a discounted rate to groups of 10+ via AAACN’s Online Library.
Access for this course at a discounted rate to groups of 10+ via AAACN’s Online Library.
Offering in-depth and comprehensive education on telephone triage, the course will educate and inform nurses about the complexity and the risk associated with telephone triage. Upon completion, you’ll have the requisite knowledge, skills, and attitudes to safely perform telephone triage.
Access more than 17 hours of content, Power Point slides, knowledge checks, interactive activities, and assigned readings, presented by our telephone triage experts. Users will also complete a pre-test and a post-test to validate how much they have learned after completing the course. Each user can earn 17.5 Contact Hours upon completion of the Nursing Continuing Professional Development Contact Hour evaluations.
Group Access Pricing:
- 10-25 users - $359 per person
- 26-50 users - $339 per person
- 51-100 users - $319 per person
Facilities may purchase a Licensing Fee for if they have 101 or more users.
Licensing Fee Pricing:
• 101-499 users - $279 per person
• 500 or more users - $199 per users
Contact the National Office to learn more about a licensing fee.
Download the Telephone Triage as Professional Nursing Practice course Group Access purchase form.
*Contact hours based on a 60 minute contact hour.
Frequently Asked Questions
Thinking of purchasing AAACN’s Telephone Triage as Professional Nursing Practice course, or looking for more information about your recent purchase? We’ve got the answers you’re looking for.
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).
Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.