Thinking of purchasing AAACN’s Telephone Triage as Professional Nursing 
Practice course, or looking for more information about your recent purchase?
We’ve got the answers you’re looking for:
Access
Where can I find the Telephone Triage as Professional Nursing Practice course?
You can purchase the course in the AAACN Online Library.
What is the cost of the course?
The course is $349 for AAACN members, $399 for non-members.
Is group access available?
Yes, we can put together a package that meets your needs. Contact aaacn@aaacn.org and let us know how many users are in your group. A Group Access Program is the most cost-effective and efficient way to educate groups of nurses.
Details
Facilities may purchase Group Access for the Telephone Triage as Professional Nursing Practice course at a discounted rate to groups of 10+ via AAACN’s Online Library.
Access for this course at a discounted rate to groups of 10+ via AAACN’s Online Library.
Offering in-depth and comprehensive education on telephone triage, the course will educate and inform nurses about the complexity and the risk associated with telephone triage. Upon completion, you’ll have the requisite knowledge, skills, and attitudes to safely perform telephone triage.
Access more than 17 hours of content, Power Point slides, knowledge checks, interactive activities, and assigned readings, presented by our telephone triage experts. Users will also complete a pre-test and a post-test to validate how much they have learned after completing the course. Each user can earn 17.5 Contact Hours upon completion of the Nursing Continuing Professional Development Contact Hour evaluations.
Group Access Pricing:
- 10-25 users - $359 per person
- 26-50 users - $339 per person
- 51-100 users - $319 per person
- More than 100 users – Contact the National Office to learn more about a licensing fee.
Download the Telephone Triage as Professional Nursing Practice course Group Access purchase form.
*Contact hours based on a 60 minute contact hour.
I have purchased the course; where do I access it?
- Log into the AAACN Online Library with your AAACN username and password
- Click the My Account button at the top
- Click the Courses button at the left, and select Telephone Triage as Professional Nursing Practice/View Course
How long will I have access to the course once I purchase it?
You will have access to the content indefinitely. There is no time limit or restriction – you may view the course content as many times as you’d like, and the content will remain in your AAACN Online Library account.
Is there a particular order in which I need to complete the modules?
Yes, you are required to take the modules in order from 1-13. Once you complete Module 1, your access to Module 2 will automatically appear, and so on. The course was designed this way to build upon the knowledge provided in the earlier modules. Once you view all of the modules, you may review them in any order you would like.
Can I test the course out before committing to purchase it?
Yes, you can. Module 1: Telephone Triage: What is it? Essentials of Safe Care is available free to anyone in the AAACN Online Library – we’re offering you a risk-free opportunity to experience the format of the Telephone Triage as Professional Nursing Practice course and the type of education it offers. Module 1 provides the foundation for Telephone Triage as Professional Nursing Practice course and prepares you to defend telephone triage as professional nursing practice. All you need to do is log in or create a free profile.
Can I stop in the middle of a module?
Yes, your progress will be saved up until the point you stopped, and you may start again at your convenience.
Education
What is the format of the course?
The course features traditional and interactive content, engaging learners in various ways as they hear from our telephone triage experts. Each module begins with a pre-assessment of your knowledge, followed by lessons, knowledge checks, interactive activities, and assigned readings.
Will I have access to the Power Points presented in each module?
Yes, a PDF containing the slides is available after you complete the pre-assessment questions at the beginning of each module.
Will I have access to the references used?
Yes, a PDF of each module’s references is available after you complete the pre-assessment questions at the beginning of each module.
Who should take this course?
The course is best suited for registered nurses. Anyone is welcome to take the course, but telephone triage can only be performed by RNs, therefore, RNs will benefit most from this education.
Contact Hours
How many Contact Hours will I earn from this course?
You can earn up to 17.5 Contact Hours. After finishing the pre-test, each module, and the post-test, complete the Nursing Continuing Professional Development Contact Hour evaluation to earn your Contact Hours.
Is there something I can print as proof of completion of the course?
You will have the option to save and/or print NCPD Contact Hour certificates at the end of each module. Additionally, you will be able to print a certificate of completion at the end of the course.
Accreditation Statement
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).
Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Miscellaneous
How do I share feedback or report an error?
Please email aaacn@aaacn.org and let us know – we’d love to hear from you.
How was this content created?
The Telephone Triage as Professional Nursing Practice course is based on content created by AAACN member Carol Rutenberg, AMB-BC, C-TNP, MNSc.
Rutenberg developed a two-day telephone triage seminar specifically for the nurse, which also includes content regarding program design and management. This seminar has been taught for 20+ years, and there is continued demand. Rutenberg gifted her seminar content to AAACN to continue her legacy as she moves toward retirement. A AAACN Task Force updated and revised the course content and developed this course based on the content of Rutenberg’s proven education.
Telephone Triage as Professional Nursing Practice course information.