This keystone standard contains 17 national standards of practice and performance that define the who, what, where, when, why and how of nursing practice.

Conveying accurate patient information during patient transfer or hand-off is essential to ensuring safe, high-quality care. However, studies have shown that more than two-thirds of adverse patient events are related to communication errors.

The Plan-Do-Study-Act (PDSA) Worksheet is a useful tool for documenting a test of change. The PDSA cycle is shorthand for testing a change by developing a plan to test the change (Plan), carrying out the test (Do), observing and learning from the consequences (Study), and determining what modifications should be made to the test (Act).

The CAHPS® Clinician & Group Survey (CG-CAHPS) assesses patients' experiences with health care providers and staff in doctors' offices.

HCAHPS On-Line, the official HCAHPS Web site, houses a series of tables that summarize current and historic HCAHPS results. These HCAHPS Tables, available exclusively on HCAHPS On-Line, are based on the HCAHPS data participating hospitals submit to CMS. Before being publicly reported, data are adjusted for the effects of patient-mix and mode of survey administration.

Fully updated and revised by authors T. Heather Herdman, PhD, RN, FNI, and Shigemi Kamitsuru, PhD, RN, FNI, NANDA International Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is the definitive guide to nursing diagnoses, as reviewed and approved by NANDA International (NANDA-I).

As part of the implementation of MIPS, clinician performance is measured through the data clinicians report in four areas - Quality, Improvement Activities, Advancing Care Information, and Cost.

Lean Six Sigma is simply a process for solving a problem. It consists of five phases: Define, Measure, Analyze, Improve, & Control. This process is also known as DMAIC, the acronym for thosefive phases. DMAIC is a five-step method for improving existing process problems with unknown causes.

With support from The Commonwealth Fund, The Robert Wood Johnson Foundation, and the Paul Beeson Faculty Scholars in Aging, Dr. Coleman and colleagues designed a 15-item uni-dimensional measure, the Care Transitions Measure (CTM®), to assess the quality of care transitions.

The CALNOC registry captures and benchmark unit data, structural measures, process measures, and outcome measures.