Part of IHI's Partnering in Self-Management Support: A Toolkit for Clinicians.

Created in 1984, the U.S. Preventive Services Task Force is an independent, volunteer panel of national experts in prevention and evidence-based medicine. The Task Force works to improve the health of all Americans by making evidence-based recommendations about clinical preventive services such as screenings, counseling services, and preventive medications.

The Press Ganey Nursing Excellence Solution provides nursing leaders with a single, comprehensive source for patient experience, NDNQI®nursing quality indicators and nurse engagement survey data.

The Plan-Do-Study-Act (PDSA) Worksheet is a useful tool for documenting a test of change. The PDSA cycle is shorthand for testing a change by developing a plan to test the change (Plan), carrying out the test (Do), observing and learning from the consequences (Study), and determining what modifications should be made to the test (Act).

The CAHPS® Clinician & Group Survey (CG-CAHPS) assesses patients' experiences with health care providers and staff in doctors' offices.

HCAHPS On-Line, the official HCAHPS Web site, houses a series of tables that summarize current and historic HCAHPS results. These HCAHPS Tables, available exclusively on HCAHPS On-Line, are based on the HCAHPS data participating hospitals submit to CMS. Before being publicly reported, data are adjusted for the effects of patient-mix and mode of survey administration.

Patient-reported outcomes (PROs) are defined as “any report of the status of a patient’s (or person’s) health condition, health behavior, or experience with healthcare that comes directly from the patient, without interpretation of the patient’s response by a clinician or anyone else.” NQF, with funding from the Department of Health and Human Services, brought together a diverse set of stakeholders who could facilitate the groundwork for developing, testing, endorsing, and implementing PRO performance measures.

PAM reliably predicts future ER visits, hospital admissions and readmissions, medication adherence and more.

The National Database of Nursing Quality IndicatorsTM (NDNQI®) is the only national nursing database that provides quarterly and annual reporting of structure, process, and outcome indicators to evaluate nursing care at the unit level.

The Nursing Outcomes Classification (NOC) is a comprehensive, standardized classification of patient, family and community outcomes developed to evaluate the impact of interventions provided by nurses or other health care professionals.