The patient and family are at the center of quality health care. Engaging patients in the their care supports improved outcomes, increases satisfaction for patient and provider, and restores dignity and control. Core concepts include: respect and dignity, information sharing, participation, and collaboration.

View the Logic Model

Patient Aligned Care Teams (PACT) Model

PACT is the cornerstone of the New Models of Care initiative that is intended to transform the way Veterans receive care. PACT assists VHA in transforming Veterans' care by providing patient-driven, proactive, personalized, team-based care focused on wellness and disease prevention resulting in improvements in Veteran satisfaction, improved healthcare outcomes, and costs. The PACT model is built on the well-known concept of the patient-centered medical home staffed by high-functioning teams.