Coaching and counseling of patients encompasses communication and teamwork. The CCTM RN guides and directs patients to improve their care. This section contains 5 A's Behavior Change Model, Patient-Provider Interaction, Standard Operating Procedures, and Community and Organizational Policies.

View the Logic Model

Always Use Teach-Back!

The purpose of this toolkit is to help all health care providers learn to use teach-back - every time it is indicated - to support patients and families throughout the care continuum, especially during transitions between health care settings.

Guided Care®

Guided Care® helps primary care practices meet the complex needs of patients with multiple chronic conditions. In this proven care model, a trained Guided Care nurse works closely with patients, physicians and others to provide coordinated, patient-centered care.